SAIC · 2 days ago
CIR Communications Specialist/Reporting Support Senior
West Virginia, United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $120K/yr
2+ years exp
Maximize your interview chancesInformation TechnologySecurity
No H1B
U.S. Citizen OnlySecurity Clearance Required
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Responsibilities
Create Metrics reports based on SOC cases, and roll those metrics into KPIs.
Track and monitor trends in the service delivery of the SOC.
Provide QC feedback to SOC analysts on their work product.
Conduct comprehensive reviews of Root Cause Analysis (RCA) reports for completeness and accuracy.
Analyze incident data and root cause trends to identify systemic issues.
Collaborate with cross-functional teams to implement corrective actions based on RCA findings.
Ensure adherence to internal quality standards and industry best practices.
Monitor and evaluate the effectiveness of implemented changes to prevent future incidents.
Provide ongoing support to SOC team members regarding quality control processes and RCA methodologies.
Stay updated on industry trends and developments related to quality control in cybersecurity.
Qualification
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Required
Must be a US Citizen with the ability to obtain a Public Trust clearance.
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field or 4+ years relevant experience.
2-5 years of experience in quality control, quality assurance, or a similar role, preferably within a cybersecurity or SOC environment.
Strong understanding of RCA techniques and methodologies.
Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
Experience in defining, tracking, and analyzing KPIs to assess operational efficiency.
Familiarity with security information and event management (SIEM) tools and other cybersecurity technologies.
Excellent analytical and problem-solving skills with a keen attention to detail.
Strong verbal and written communication skills to effectively convey findings and collaborate with cross-functional teams.
Ability to work collaboratively in a fast-paced environment and foster relationships with team members and stakeholders.
Proactive approach to identifying areas for improvement and implementing best practices.
Strong organizational skills for maintaining clear and thorough documentation of QA processes and findings.
Ability to adapt to changing priorities and work effectively under pressure.
Must currently have or be willing to obtain one of the following certifications (or equivalent): GIAC Certified Incident Handler.
Preferred
Certifications such as CISA (Certified Information Systems Auditor) or CISM (Certified Information Security Manager) are preferred.
Company
SAIC
SAIC provides scientific, engineering, and systems integration and technical services and solutions in the United States.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$22.13MKey Investors
U.S. Geothermal
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO· nyse:SAIC
1993-03-12Grant· $0.13M
Leadership Team
Nazzic Keene
Chief Executive Officer
Prabu Natarajan
Chief Financial Officer
Recent News
2024-10-23
Washington Technology
2024-10-23
2024-10-22
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