Voya Financial · 2 days ago

Sr Plan Manager (Corporate Mid-Market)

United States-Remote

Full-time

Remote

Senior Level

$60K/yr - $101K/yr

5+ years exp

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Responsibilities

Serves as primary customer contact for specific sponsored plans; handles more complex and sensitive cases.

Resolves service and communication issues through direct contact with sponsors, other customers, and internal functional units (money in, money out, technical services).

Participates in relationship management with plan sponsors and customers.

Collaborates with sales, record keeping and operations staff to ensure plan alignment.

Contributes to product development and process improvement efforts; promotes all feasible products, services and automation based on client assets.

Directly resolves complex service and communications issues with customers; manages highly sensitive and key at risk clients.

Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.

Supports supervisor, in training and mentoring to new employees.

Some travel may be required to attend Client meetings (e.g., finals).

Other duties as assigned.

Qualification

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Financial services experienceCustomer service skillsManaging sensitive clientsBusiness administration degreeBusiness acumenTeam mentality