BioSpace · 2 days ago

Technical Account Manager (TAM)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Comp. & Benefits

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Responsibilities

Take full responsibilities of the daily operation of customer service function to handle all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.

Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit company research & manufacturing capabilities and communicate these to customers

Work closely with Sales Account Managers as a consultant to clients on technical matters to improve customer satisfaction. Solve technical and order issues for the customers to maintain customer relationship together with sales managers

Arrange telecommunications and give technical presentations to customers

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Master's degreeChineseCell biologyImmunologyMolecular biologyTechnical presentationsBusiness acumenTime management skills