51 applicants

Company

LexisNexis Risk Solutions · 2 days ago

Associate Customer Engagement Manager (Remote)

Remote - USA - Nationwide

Full-time

Remote

Mid Level

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AnalyticsConsulting

Culture & Values

H1B Sponsor Likely

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Responsibilities

Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative

Managing a portfolio of customers and ensuring all strategic engagement services deliverables have been met

Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance

Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers

Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives

Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management

Performing ad hoc configuration, optimization, training and delivery projects

Collaborating with cross-functional teams to identify and represent customer needs and developing solutions

Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account managementSaaS platformsAPIsSQLSpanish languagePortuguese languageFinancial crime sector

Required

Have experience in a similar role (customer engagement/ success/ account management /SaaS platforms), managing technical projects

Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders

Have problem-solving and investigative skills with high attention to detail

Able to handle multiple streams of work simultaneously

Able to react well to rapidly changing requirements with a positive attitude

Able to meet deadlines and service level agreements while delivering an exceptional customer experience

Have technical, SaaS or analytical background or experience, familiar working with APIs, SQL

Preferred

Having experience working in the financial crime sector is preferred, however not essential

Having Spanish or Portuguese language skills is preferred, however not essential

Company

LexisNexis Risk Solutions

Glassdoor

4.0

LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.

Founded in 2000

Alpharetta, Georgia, USA

10,001+ employees

https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (56)

2022 (107)

2021 (135)

2020 (49)