Snowplow · 2 days ago

Technical Account Manager

Boston, Massachusetts, US

Full-time

Remote

Mid Level

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Responsibilities

Partnering with various Snowplow team members to support customer accounts, requiring them to deliver value with data given their organizational complexity, through collaborative measures.

Provide consultation and advisory support to customers regarding solutions and use case development, by providing actionable execution of success criteria and solutioning complex problems.

Educating, retaining and growing our customers through delivering tailored workshops and advisory sessions to our customers.

Develop collaboratively, with our Solution Architects, the technical artefacts that support organisational success of Snowplow (data models, data product design specs, tracking strategies, etc). Support the creation of customer-facing documentation and suggest process improvements within the Customer Office.

Develop domain expertise in our key verticals through deep customer collaborations, general research and attending industry events/conferences.

Interacting successfully with individuals at all levels of the organization, including executives both within Snowplow and within the customer.

Work closely with the Customer Success team in supporting the development of a long-term strategy and roadmap for continual activation and adoption of Snowplow’s products.

Lead and/or support in administrative processes, which may include new and/or existing internal initiatives, designed to drive efficiencies and optimizations within the Professional Services and Customer Office teams.

Be fluent in the technology and able to train newer team members.

Qualification

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SQLData modelingCloud infrastructureDatabase technologiesVisualization toolsCreative problem solverCustomer portfolio managementTechnical stakeholder communicationSnowplow experienceAnalytics engineeringData consultingData science

Required

Experience and a solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.

You’ll know SQL and have data modelling experience and be practised at manipulating data.

Experience with direct responsibility to consult and manage a customer portfolio for continual success.

Be emotionally intelligent, you can quickly read a room of stakeholders and adopt your delivery style and content quickly.

Previous experience with a complex software product, ideally designing solutions and gathering requirements.

You are comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads).

A passion for working at the intersection of technology and business problems.

Excellent communication skills.

Excellent listener, a patient teacher and an empathetic data professional.

You make complex concepts easy to understand by showing how they work in practice.

You’ll also be a pro-active team player that collaborates with colleagues on projects.