RYNO Strategic Solutions, LLC · 2 days ago
Senior Client Success Manager
United States
Full-time
Remote
Mid, Senior Level
$65K/yr - $75K/yr
4+ years exp
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Hiring Manager
Anna Stephens
Insider Connection @RYNO Strategic Solutions, LLC
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Responsibilities
Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
Understanding clients’ businesses, goals, and challenges as if they were your own and becoming the trusted advisor of the clients
Fostering relationships with strategic partners for RYNO’s largest clients
Defining and driving the marketing strategy for each client
Providing actionable insights and proactive recommendations based on performance and results
Communicating via phone/email & meeting with clients via Zoom on a weekly basis
Expanding client relationships by growing services delivered and revenues generated within accounts
Generating client referrals that result in new RYNO clients
Analyze data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights in the form of campaign performance reports
Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
Supporting Account Director and Director of Client Success with reports & resources for the entire Account Team
Mentor Client Success Coordinators
Building strong relationships with both clients and the RYNO team
Qualification
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Required
4+ years of account management experience in a fast-growing digital marketing agency
2+ years of experience in mentoring a team of digital account managers
Skilled in handling client escalations and securing new client business and upselling solutions
Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, Excel, etc.)
Excellent communication, presentation, and interpersonal skills, adept at building strong relationships with clients and internal teams
Strong ability to solve complex problems and resolve conflicts proactively
Proficient in Google Analytics 4, Google AdWords, Microsoft Ads, Search Console, and other data analysis tools
In-depth knowledge of current SEO & Paid Media techniques and a commitment to continuous learning
Able to thrive in a fast-paced environment with tight deadlines
A passion for helping businesses grow, and possesses a 'do whatever it takes to get the job done' attitude
The following certifications are required: Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
Benefits
Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix
Performance-based bonuses
Vacation and sick paid time off
10 paid holidays
Monthly phone and data stipend
Medical, Dental, Vision, and Life Insurance
Annual continued education and tuition reimbursement stipend
Comprehensive Employee Assistance Program
401(k) matching
Leadership and advancement opportunities
Awesome team merch!
Company
RYNO Strategic Solutions, LLC
We provide digital marketing strategies designed to scale your home-services business - from HVAC to plumbing, electrical, and more.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-10Acquired· by EverService
Leadership Team
Anna Yano
Chief Operating Officer
Company data provided by crunchbase
