Macorva · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Entry Level

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Responsibilities

Own client relationships: Be the primary point of contact for your assigned clients, ensuring their satisfaction and success with our platform.

Drive client success: Help customers set up integrations, understand their data, and use our AI-driven insights to improve their business.

Deliver valuable insights: Generate and present reports that summarize feedback data, highlight trends, and offer actionable recommendations.

Be a technical resource: Assist customers with integrating Macorva with other SaaS platforms (HR systems, ticketing systems, etc.).

Qualification

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Customer SuccessTechnical BackgroundProblem-Solving AbilitiesFeedback Software Experience