Coretek Group · 2 days ago
Level 3 Managed Services Engineer: Microsoft
United States
Full-time
Remote
Mid Level
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Responsibilities
Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
Perform system administration tasks such as system configuration, patch management, and software upgrades.
Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner.
Assist L4 Consulting on project work as needed
Conduct root cause analysis and implement corrective actions to prevent recurring problems.
Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
Participate in project planning and implementation of IT infrastructure upgrades and migrations.
Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
Implement Conditional Access and MFA in the Azure tenant
Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business
Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview
Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.
Qualification
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Required
Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications CSE
Strong hands on experience with the technologies referenced in the above sections
Experience working within an office environment including knowledge of office processes, procedures, and technology
Excellent verbal and written communication skills with the ability to interact with internal and external customers
Strong analytical skills and attention to detail
Must be a self-starter with excellent time management skills
Prior experience in a technical role in IT Consulting and/or Managed Services environment
Preferred
Familiarity with compliance models such as CMMC, PCI, HIPAA, etc.
Prior leadership experience leading a managed services team, client or project
Company
Coretek Group
Coretek Group provides a range of IT support services that include cloud, infrastructure, development, and IT consulting services.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Garry Miller
Founder and IT Director
Company data provided by crunchbase
