Connexall ยท 2 days ago
Manager of Managed Services
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years exp
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Hiring Manager
Amanda Johnson
Insider Connection @Connexall
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Responsibilities
Build and maintain strong customer relationships, partnering with them to understand their business needs and objectives.
Lead complex negotiations with customers to maximize revenue and profitability.
Develop and monitor the accuracy and efficiency of sales reports/analytics to ensure the operation of a high-performing team.
Continuously evaluate and improve managed services processes, procedures, and performance metrics to enhance efficiency, effectiveness, and customer satisfaction.
Lead the managed services team by assigning accounts/territories to the team members, planning, monitoring, and evaluating job performance.
Oversee human resource duties for direct reports, including but not limited to recruiting, mentoring, performance management, employee development and training, to ensure high performance and professional growth.
Allocate resources effectively to meet client needs and service level agreements, ensuring optimal utilization of personnel and technology assets.
Collaborate with senior leadership to support the development and execution of strategic plans for the growth and expansion of managed services, ensuring alignment with company objectives, market trends, and the creation of additional revenue streams.
Develop and propose a pricing strategy that aligns with our service offerings.
Ensure pricing consistency to minimize disruptions to other departments.
Work with other departments and senior leaders to align efforts, avoid conflict of interest, and guarantee the success of targeted sales strategies.
Identify and mitigate risks related to managed services delivery, proactively addressing issues and implementing preventive measures as needed.
Implement and maintain quality assurance processes to ensure adherence to industry standards, regulatory requirements, and best practices.
Support increased brand awareness and ongoing marketing efforts.
Other duties as required.
Qualification
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Required
Bachelor's degree in Business Administration, Marketing, or related field required.
Strong understanding of managed services concepts, methodologies, and best practices.
Proven track record of successfully managing client relationships and delivering high-quality services in a dynamic and fast-paced environment.
Exceptional verbal and written communication skills, with the ability to present to all levels of an organization, to both technical and non-technical audiences.
Excellent interpersonal skills, with the ability to communicate effectively with management and cross-functional teams.
Solid analytical and problem-solving abilities, with a focus on driving results and continuous improvement.
Knowledge of MS Office is required.
Exceptional leadership skills, demonstrating an ability to move and influence a team towards a common goal and objective.
Ability to monitor and evaluate direct reports' progress against assigned expectations and to align their behavior with performance goals.
Must be task driven, flexible to change, and able to handle multiple tasks simultaneously to meet tight deadlines.
Self-motivated and able to inspire the same in a team.
Ability to work in a fast-paced, high-growth environment.
Customer-oriented and organized, with the ability to think strategically.
Preferred
8 years of sales experience preferred.
3 years of leadership experience preferred.
Familiarity with healthcare IT systems and industry regulations (e.g., HIPAA) is a plus.
Experience in a technical or software company preferred.
Benefits
Medical
Dental
Life
Long-term disability insurance
RRSP program
Education reimbursement
Vacation
Company
Connexall
Connexall is a workflow engine connecting people, process and technology. A better way to work.
51-200 employees
H1B Sponsorship
Connexall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
David Tavares
Founder and CEO
Mary DiGioia
Chief Financial Officer
Recent News
2023-12-24
Company data provided by crunchbase
