Be an early applicantLess than 25 applicants

Company

Leidos · 2 days ago

HUD FHA Mortgage Origination - Customer Service

United States

Contract

Remote

Entry, Mid Level

$20/hr - $23/hr

2+ years exp

Maximize your interview chances

ComputerGovernment

Actively Hiring

No H1B

Security Clearance Required

Insider Connection @Leidos

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide excellent customer service, responding to a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures

Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests

Follow standard operating procedures for various topics, systems, and contact channels

Document all of your contacts in a database

Keep up to date on FHA mortgage processes and procedures

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mortgage OriginationFHA ExperienceHUD ExperienceContact Center ExperienceBilingual (Spanish & English)Keyboarding ProficiencyComputer Systems NavigationTime Management Skills

Required

High School diploma or General Educational Development (GED) certificate

Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)

Minimum of 1 year of contact center experience or telephone customer service experience

Must have an Active Public Trust Security clearance

Ability to work an 8-hour shift, Monday through Friday between 8 am to 8 pm ET, based on business needs

FHA Experience

HUD Experience

The ability to navigate multiple computer systems and applications, and utilize search tools

Excellent time management skills and dependability

Self-motivation and the ability to work with minimal supervision

Strong written and verbal communication skills including telephone etiquette

Keyboarding proficiency of at least 40 words per minute

A minimum of 25 mbps download and 10 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)

Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection

You must agree to Leidos’ Telework Agreement which includes a home work area that is free of all distractions, allowing your full undivided attention to our customers