Be an early applicantLess than 25 applicants

Company

Oracle · 2 days ago

User Experience Developer 4-ProdDev

Denver, CO

Full-time

Remote

Senior Level, Lead/Staff

$116K/yr - $190K/yr

10+ years exp

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Data GovernanceData Management

H1B Sponsor Likely

U.S. Citizen Only

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Responsibilities

NPS Product Implementation: Drive the implementation and continuous improvement of the NPS program across NetSuite products, collaborating with cross-functional teams to ensure alignment with organizational objectives.

Stakeholder Relationships: Manage relationships with internal system providers and cross-functional teams, ensuring smooth communication and alignment on project goals.

Requirements Collection and Quality Assurance: Continuously gather requirements and maintain quality standards for customer sentiment tools, focusing on maximizing their effectiveness.

Analyst Collaboration: Work closely with analysts to extract maximum value from sentiment and satisfaction data, ensuring insights are actionable and impactful.

Privacy and Security Compliance: Oversee CSAT and NPS data processes, ensuring all tools meet security and privacy standards.

Tool Enablement and Engagement: Provide resources and support to promote and increase engagement with customer satisfaction tools across teams, adapting tools based on feedback and emerging needs.

Process Integration: Develop methods to combine customer sentiment data with other NetSuite analytics tools to create a comprehensive view of customer experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Problem-solving abilitiesNPSCSATCustomer sentiment toolsProject management

Required

Bachelor’s degree.

10+ years in similar roles, preferably within customer sentiment analysis or product management fields.

Strong analytical and problem-solving abilities

Excellent written and verbal communication in English

Proven capacity to manage complex projects under tight deadlines

High level of discretion and confidentiality

Experience with NPS, CSAT, and other customer sentiment tools

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)