Paired · 2 days ago
Head of Operations for Email Marketing Agency - (US-based/Remote)
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Responsibilities
Oversee day-to-day agency operations and workflow management
Develop and implement processes to improve business efficiency
Review and maintain quality standards for all email campaign deliverables
Handle client relationships, expectations, and complex requests
Monitor project timelines and ensure on-time delivery
Manage and mentor team members, helping clear blockers for performance
Lead implementation of new tools and technologies
Manage resource allocation and team capacity planning
Qualification
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Required
5+ years of experience in creative agency, preferably in email marketing
Strong eye for design and understanding of email marketing best practices
Proven track record in creative operations or project management
Experience with project management tools and CRM systems, Klaviyo is a big plus
Excellent problem-solving and analytical skills
Experienced in building, managing, and developing high-performing teams
Outstanding communication and interpersonal abilities
Benefits
Remote Working for US Company
Exposure to new technology & trend