ReSource Pro · 2 days ago

Nexis Insurance Phone Audit Center Caller

United States

Full-time

Remote

Entry Level

$12/hr - $15/hr

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Responsibilities

Initiate outbound calls and emails to gather required audit documentation from insured parties.

Provide exceptional customer service by promptly responding to inquiries, resolving issues, and extending audit due dates as needed.

Manage customer concerns calmly, effectively handling complaints and conflicts.

Ensure the accuracy and completeness of collected information to support a smooth audit process.

Update customer information and documentation in internal systems in a timely and precise manner.

Identify potential issues quickly and work to develop solutions that support the customer and audit process.

Work collaboratively with internal teams to address any obstacles or special requests from customers.

Manage multiple customer cases and tasks effectively, prioritizing work to meet customer and audit center deadlines.

Efficiently handle call volume while maintaining a high standard of customer service.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call center experienceHigh-volume callsComputer database systemsPositive demeanorBilingual