RiskSolutions · 2 days ago
Associate Customer Engagement Manager (Remote)
United States
Full-time
Remote
Mid Level
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Responsibilities
Delivering an outstanding customer experience for our customers to maximize their value and ROI from RiskNarrative
Managing a portfolio of customers and ensuring all strategic engagement services deliverables have been met
Being an expert in RiskNarrative’s product suite and bespoke customer use cases to provide valuable insight and guidance
Identifying areas for optimisation of the platform through regular reviews, analysing data to drive insights and clearly presenting to customers
Working collaboratively with customers to understand specific business needs and ensure the solutions configured in RiskNarrative deliver against their ongoing business objectives
Defining, building and delivering strategic roadmaps to meet strategic business goals, working closely with Account Management
Performing ad hoc configuration, optimization, training and delivery projects
Collaborating with cross-functional teams to identify and represent customer needs and developing solutions
Delivering regular strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders.
Qualification
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Required
Have experience in a similar role (customer engagement/ success/ account management /SaaS platforms), managing technical projects
Have expert customer relationship skills and a client-first focused approach to working with a range of stakeholders
Have problem-solving and investigative skills with high attention to detail
Able to handle multiple streams of work simultaneously
Able to react well to rapidly changing requirements with a positive attitude
Able to meet deadlines and service level agreements while delivering an exceptional customer experience
Have technical, SaaS or analytical background or experience, familiar working with APIs, SQL
Preferred
Having experience working in the financial crime sector is preferred, however not essential
Having Spanish or Portuguese language skills is preferred, however not essential
Company
RiskSolutions
RiskSolutions is an insurance brokerage firm for medium-sized companies and non-profit organizations.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageLeadership Team
E
Ed Taylor
CEO
Company data provided by crunchbase
