31 applicants

Company

Cognex Corporation · 2 days ago

Field Service Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Industrial AutomationManufacturing

H1B Sponsor Likely

Hiring Manager

Christine Higgins

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Responsibilities

Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings

The Field Service Engineer (Associate FSE) demonstrates and applies a broad knowledge of fundamental concepts, practices, and procedures of a particular area of specialization

FSE’s primarily responsible for the installation, commissioning, and handover of Cognex designed systems and solutions to system integrators or direct end user customers

The FSE’s independently perform a full range of standard work, refers complex and unusual problems to more senior team members, but applies solid problem solving skills to deal with most situations. Perform on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design

Serve as the company’s first point of contact for the customer on administrative and technical matters for assigned projects. May be responsible for day-to-day coordination of Cognex’s resource and liaise with customer site manager

Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client

Provide basic training and mentorship to new FSEs, LPIs or customers

Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed

Provide timely, detailed, and accurate reports on service work performed and product performance

Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites

Keep current with product technology; attend appropriate training courses when necessary

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical analysisJava ScriptingIndustrial controlsNetworking protocolsCommunication protocolsCAD capabilityPro-active communicationLogistics solutionsMechanical design interpretationElectrical drawings interpretationPanel designs interpretationCustomer satisfaction focusTime-management skills

Required

Demonstrated ability to independently complete technical analysis on standard solutions and correctly determine the appropriate course of action using solid and logical troubleshooting skills and sound judgment

Ability to handle routine customer situations and has the proper discernment to escalate when necessary

Dedicated, focused and with an eye for detail relating to customer satisfaction

Intermediate knowledge and experience in Java Scripting for data formatting and/or communications scripting

Intermediate knowledge of industrial controls, networking and communication protocols

Excellent time-management & pro-active communication skills

Ability to multitask and work under pressure situations demonstrating a flexible work style

Independent self-starter and worker, as well as a conscientious team player

Working knowledge of logistics products, solutions, and software

Solid CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs is desired

Availability to work evening and weekend hours or varying work patterns depending on market needs

Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role

Occasional international travel is possible to support North American customers

Ability to work remotely proactively and productively, as well as within a team environment

Must possess English language proficiency as a minimum for the role

Valid Driver's License without restriction

Typically requires 2-4 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments) or education: Mechanical Engineering, Computer Science degree

Company

Cognex Corporation

Glassdoor

3.8

Cognex Corporation designs, develops, manufactures and markets a wide range of image-based products, all of which use artificial intelligence (AI) techniques that give them the human-like ability to make decisions on what they see.

Founded in 1981

Natick, Massachusetts, USA

1,001-5,000 employees

http://www.cognex.com

H1B Sponsorship

Cognex Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (20)

2022 (26)

2021 (20)

2020 (18)