Call Experts · 2 days ago
Customer Service Rep
United States
Full-time
Remote
Entry Level
$12/hr - $12/hr
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Responsibilities
Dispatching service techs to homes for emergency repairs.
Guiding customers to the best service appointment that fits their needs.
Reaching doctors for patients requiring medical attention.
Assisting customers by placing orders for goods or services.
Making reservations for restaurants and hotels.
Connecting addicts with their crisis counselors.
Flexible availability goes a long way! Successful applicants MUST BE ABLE TO WORK WEEKENDS as part of the weekly schedule. Full Time is needed more than Part Time.
We have both early morning and late evening schedules available.
Efficiently follow scripted instructions and type grammatically correct messages that accurately summarize callers' needs.
Use training techniques to ensure callers believe they are talking to a representative of the company they dialed.
Uphold client confidentiality at all times.
Answer the caller’s questions effectively while keeping control of the conversation.
Able to listen and recognize when a call needs to be escalated to a supervisor while remaining calm and helpful to the caller.
Focus on presenting solutions with positive remarks to customers.
Communicate any lessons, opportunities, and suggestions with leaders and managers to improve.
Display a genuinely friendly, engaging, and helpful personality, on and off the phone.
Qualification
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Required
The ability to create a dedicated work space free from background distractions is REQUIRED.
Operating System- Microsoft Windows 10 Professional or Home Edition Build 1909 or later
Processor- 2.50 GHz dual-core 64-bit processor with 8MB cache
RAM- 8 GB minimum
Storage- 10 GB free space minimum
Network Adaptor- 100 MB or 1 GB network adaptor
Internet- High-Speed Internet via physical cable (i.e. LAN or Ethernet Connection)
Pointing Device- Microsoft Mouse or compatible device (wired)
Monitor- Minimum resolution of 1920x1080
Keyboard- Standard 101 keyboard (wired)
Headset- Headset compatible with web browser's speaker and microphone functions (wired)
The ability to complete training is required for hire.
Flexible availability goes a long way! Successful applicants MUST BE ABLE TO WORK WEEKENDS as part of the weekly schedule.
Efficiently follow scripted instructions and type grammatically correct messages that accurately summarize callers' needs.
Use training techniques to ensure callers believe they are talking to a representative of the company they dialed.
Uphold client confidentiality at all times.
Answer the caller’s questions effectively while keeping control of the conversation.
Able to listen and recognize when a call needs to be escalated to a supervisor while remaining calm and helpful to the caller.
Focus on presenting solutions with positive remarks to customers.
Communicate any lessons, opportunities, and suggestions with leaders and managers to improve.
Display a genuinely friendly, engaging, and helpful personality, on and off the phone.
Benefits
Up to 2 weeks of paid, in-depth training with our dedicated staff. Training is paid at the base rate.
Bi-weekly pay via Direct Deposit, with additional incentive pay to reward those meeting and surpassing goals.
Opportunities for overtime.
Promotion from within.
Company
Call Experts
Call Experts is a total Contact Center solution for all voice and electronic communications.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Abby Leibowitz
CEO
Company data provided by crunchbase
