Synapse Health · 2 days ago
National DME Provider Account Manager
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesHospital & Health Care
Hiring Manager
Madeline Sevigny
Insider Connection @Synapse Health
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Responsibilities
Developing trust relationships and management with a portfolio of main accounts (distributors and resellers), focused on subcontracted DME provider network.
Being responsible for the accounts to achieve quarterly and annual quota.
Acquiring a thorough understanding of key customer needs and requirements.
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with escalations to maintain trust.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Ensures a consistently high level of service and support to DME provider accounts by routinely evaluating vendor performance. This involves assessing coverage, managing and mitigating potential service risks, and thoroughly vetting both current and prospective vendors to ensure they can meet established service level agreements.
Spearheads cross-functional collaboration with various teams, including implementation, billing, finance, growth, client services, and technology. This includes identifying and implementing process improvements that positively impact business outcomes, orchestrating effective communication and change management strategies.
Takes responsibility for reviewing, managing, and maintaining all client contracts along with Contracting, account information, and pricing sheets, ensuring meticulous documentation for retention and compliance purposes.
Undertakes additional job duties as assigned, demonstrating flexibility and a proactive approach to supporting team and organizational objectives.
Qualification
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Required
Bachelor’s degree required, providing a solid foundation for understanding the complexities of the healthcare industry.
A minimum of 3-5 years of experience in the healthcare industry, specifically in a DME environment, demonstrating a strong ability to account manage and support complex large organizations.
Advanced in MS Office applications, with a proven ability to quickly learn and adapt to department and job-specific software systems, enhancing overall productivity and efficiency.
Demonstrated organizational skills with a track record of managing multiple tasks and projects simultaneously, ensuring timely completion while maintaining high standards of quality.
Effective verbal and written communication skills, essential for building rapport with clients, conveying information clearly, and fostering positive relationships with stakeholders at all levels.
Strong analytical skills that enable you to approach problem-solving methodically, utilizing data-driven insights to inform decisions and enhance outcomes.
Exceptional attention to detail and a commitment to maintaining a high degree of accuracy in all tasks, ensuring quality and reliability in your work.
Ability to communicate at varying levels of an organization: From the C-suite to local/regional leadership.
Preferred
Salesforce experience preferred.
Benefits
Professional growth opportunities with compelling career paths
Healthy work-life balance culture with Flexible time off (FTO)
Medical, dental and vision insurance for full-time team members
401K savings plan with employer contribution match
Company
Synapse Health
Synapse Health is on a mission to transform the DME industry with innovative solutions that improve experience, accountability and transparency for all.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Kilgore
Chief Executive Officer
Andrew Hayek
Co-Founder & Chairman
Company data provided by crunchbase
