Exactius · 2 days ago
Partner Success Manager
United States
Full-time
Remote
Mid Level
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Responsibilities
Show a creative, can-do approach, with a passion for providing an exceptional customer experience.
Fully understand your partners’ metrics and KPIs, and drive the plan to attain and exceed them.
Act as a strategic advisor by consistently finding new sources of value for your partners while leveraging Exactius solutions.
Project manage team operations to successfully and consistently deliver ROI and meet the partners’ KPI.
Maintain a regular cadence of communication and meetings, in which you will: identify issues, discuss opportunities, provide product updates, and lend general account support.
Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with partners.
Leverage data and performance metrics to optimize the partners' experience, evaluate their health, and identify pain points.
Be the voice of your customers by advocating internally for solutions to boost long-term partner value.
Qualification
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Required
Background in digital marketing.
Strong project management skills.
Exemplary relationship management and communication skills.
Show a creative, can-do approach, with a passion for providing an exceptional customer experience.
Fully understand your partners’ metrics and KPIs, and drive the plan to attain and exceed them.
Act as a strategic advisor by consistently finding new sources of value for your partners while leveraging Exactius solutions.
Project manage team operations to successfully and consistently deliver ROI and meet the partners’ KPI.
Maintain a regular cadence of communication and meetings, in which you will: identify issues, discuss opportunities, provide product updates, and lend general account support.
Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with partners.
Leverage data and performance metrics to optimize the partners' experience, evaluate their health, and identify pain points.
Be the voice of your customers by advocating internally for solutions to boost long-term partner value.
Understanding of the digital marketing space, including marketing growth, CRM, and Email Marketing.
Strong analytical skills with the ability to identify and communicate impactful trends in data.
Self-motivated and comfortable working with autonomy, as well as working collaboratively with a team.
Experience in working with internal and external stakeholders across time zones, locations, and cultures.
Focus on 'getting things done' in a fast-moving, evolving, and challenging environment, which requires excellent organization and prioritization.
Preferred
Experience in a CSM or Account Management role – preferably in a SaaS environment.
Bonus points for SaaS MarTech experience.
Benefits
Opportunity to have a real impact in a high-growth international brand.
Work remotely from anywhere in the world.
Control your time - flexible hours.
Responsibility from day one, professional and personal growth.
Great company culture, working alongside rockstar professionals from various industries and backgrounds.
We care about you and your career path.
Company
Exactius
Exactius offers digital performance marketing services to companies of all sizes.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Manela
CEO, Co-Founder and Managing Partner
Paul Hurley
Co-Founder and Managing Partner
Company data provided by crunchbase
