Be an early applicantLess than 25 applicants

Company

Doma · 2 days ago

Operations Escrow Officer

United States

Full-time

Remote

Senior Level, Lead/Staff

$60K/yr - $96K/yr

10+ years exp

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Responsibilities

Communicate, timely, professionally and courteously with our borrower and lender customers

Establish and maintain effective working relationships with a variety of lenders

Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower

Communicate with borrower or lender to resolve curative issues as needed

Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted

Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more

Perform pre-close quality review of all title and escrow documents

Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates)

Review and understand lender instructions in their entirety

Complete closings in a timely and high-quality manner

Prepare files for final policy generation, recording, and settlement statement

Confirm vesting during balancing

Ensure all invoices are obtained and funds collected prior to close

Balance a closing disclosure

Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal)

Verify signing details and accuracy of signed loan documents

Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds

Adhere to established quality and compliance standards

Effectively manage and resolve escalations

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Title & Escrow ExperienceCustomer Service ExperienceTitle Search UnderstandingAdvanced Title KnowledgeRisk MitigationDiverse Lender ExperienceResware Experience

Required

10+ years of title & escrow experience with demonstrated success.

Proven customer service experience

Review and understand title search

Possess ability to understand advanced title and curative items

Ability to speak comfortably with Executive Level associates from Lender Partners

Have a driven, positive attitude and ability to work as a team player

Solution Driven

Recognize and mitigate potential risk to organization

Must understand title search/commitment content and requirements to clear for closing

Excellent phone, email, face-to-face and remote communication skills

Ability to handle heavy call volume effectively

The ability to operate in a strategic and forward-thinking manner

The ability to multitask, focus as required and to be proactive

Ability to thrive in a fast-paced, metrics-driven work environment

Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents

Open minded to process changes, continuous system updates and enhancements

Proficient in using various computer programs and ability to navigate educational company provided resources.

Diverse Lender experience required

Effective time management

Preferred

Resware experience a plus!

Benefits

Medical/dental/vision insurance

401(k)

Generous vacation time

Paid bonding leave

Paid Time Off (PTO)

12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)

Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start on your first day of employment

Flexible Spending Account (FSA) & Health Savings Account (HSA)

401K with company match program

Tuition Reimbursement

Short-Term & Long-Term Disability

Commuter Flexible Spending Account (i.e. Transit or Parking)

Supplemental Life and AD&D Insurance

Auto & Home Insurance Group Life Insurance

Critical Illness, Injury and Hospital Insurance

Pet Insurance