itel · 2 days ago

Project Coordinator

Richmond, VA

Full-time

Remote

Entry Level

1+ years exp

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Financial ServicesInsurance

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Responsibilities

Communicates with homeowners, adjusters, contractors, and repair firms to gather and convey necessary information.

Supports restoration firms by aiding in processes, documentation, and related inquiries.

Manages and updates assignment information using itel’s wood restore database and carrier-specific tools like AlecNet, CoreLogic, Xactimate, and XactAnalysis, while meeting strenuous SLA requirements based on carrier contracts.

Executes assignment procedures within specified time limits to ensure all work, communication, and queries meet contractual obligations.

Addresses policyholders', adjusters', and repair firms' concerns through practical problem-solving and collaboration throughout the repair inspection and reporting lifecycle.

Coordinates any specific repair process concerns with Technical Repair Analysts.

Contacts homeowners to review and sell restoration estimates and answers basic questions on how the repair will be performed.

Solves customer and carrier concerns and deliver a positive customer experience.

Works with adjusters on any necessary estimate adjustments to resolve claim settlement and continue sales process.

Bills and collects deposits, where applicable.

Performs quality assurance on all analysis, supplements, or initial estimates, prior to distribution externally.

Once repair is sold, coordinates with all stakeholders, internal and external, to synchronize assignment progression through claim lifecycle.

Coordinates Special Program communications, training, and requirements while managing a third-party system with insurance carriers.

Devises strategies to expand business engagement with carriers and customers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceInside salesMicrosoft Office SuiteXactimateKnowledge in woodworkingContractor ConnectionSymbilityEffective problem solvingOrganizational proficiency