SOMA Global · 2 days ago
Software Trainer
Baton Rouge, LA
Full-time
Remote
Entry Level
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Responsibilities
Provide on-site full-suite product training as required
Effectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions
Maintain virtual training schedule and coordinate customer communications with Marketing team
Write User Guides, FAQs, Cheat Sheets and a variety of system documentation
Maintain online Knowledgebase of training materials
Coordinate with Onboarding team and customers to schedule Agency-specific training sessions
Maintain training equipment
Qualification
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Required
Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background
Software training experience
Strong planning, organization, and decision-making skills
Strong customer orientation and dedication
Exceptional attention to detail
Strong written and verbal communication and customer-facing skills with fluency in English
Ability to motivate customers in the training environment
Patient and friendly approach to instruction
Basic computer skills i.e., updating operating systems and hardware
Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
Bachelor’s Degree or equivalent applicable experience
Willing and able to travel up to 25% of the time
Strong internet capability and an appropriate office environment in residence for remote work
Preferred
Familiarity with our law enforcement industry
Company
SOMA Global
SOMA Global is a provider of cloud-native, modern public safety solutions focused on the public sector.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$22.5MKey Investors
Greater Sum VenturesWeatherford Capital
2024-02-08Series Unknown· Undisclosed
2024-02-08Acquired· by Greater Sum Ventures
2021-01-26Series A· $22.5M
Leadership Team
Peter Quintas
Founder and Chief Product Officer
Recent News
2024-02-09
Government Technology
2024-01-20
Company data provided by crunchbase
