Be an early applicantLess than 25 applicants

Company

Zillow · 2 days ago

Principal UX Researcher, StreetEasy

Remote-USA

Full-time

Remote

Lead/Staff

$173K/yr - $277K/yr

12+ years exp

Maximize your interview chances

MarketplaceOnline Portals

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Zillow

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Apply diverse qualitative and quantitative research methods to tackle complex customer problems and find market opportunities.

Synthesize and articulate customer needs to steer product strategy and innovation.

Advocate for customer-centric design throughout the entire process while aligning with business objectives.

Collaborate with marketers, designers, product managers, and engineers to enhance customer experiences.

Lead research initiatives, including user interviews, contextual inquiries, surveys, diary studies, co-design sessions, concept evaluations, and usability testing.

Measure the effectiveness of products and their impact on customer experiences.

Present research findings to stakeholders, including senior leadership, to foster data-driven decision-making.

Deliver high-quality work on time by leveraging existing data and insights to build on past findings and align with strategic objectives.

Establish a range of research offerings, from full-service to self-service options that empower team members to answer their own questions.

Ensure research efforts focus on critical business and customer needs by prioritizing the most important questions.

Guide and collaborate with other UX researchers to manage projects, align them with business goals, and develop research roadmaps.

Mentor and support other UX researchers.

Travel to in-person collaboration sessions and team building events ~2-4 weeks per year.

Contribute, learn, grow, and have fun!

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX ResearchQualitative ResearchQuantitative ResearchResearch DesignCustomer Experience StrategyUser InterviewsUsability TestingCross-functional CollaborationMentoring UX ResearchersNY Real Estate Market

Required

Strong communication and collaboration skills.

12+ years experience as a user researcher or similar role

Experience working in a dynamic, fast-paced environment, like a startup.

Expertise in both qualitative and quantitative research methods and research design to understand user behavior and address business objectives.

Proven success working with cross-functional product teams to guide strategic decisions.

Experience collaborating with other UX and analytics professionals on complex, multi-modal studies.

Experience defining customer experience opportunities, identifying connections across lines of business, and solving big-picture problems.

Skilled in communicating research findings and actionable recommendations in a concise and visually compelling manner, leveraging storytelling skills to show impact on both customers and business outcomes.

Skilled in engaging partners in research, driving usage of insights, and influencing outcomes.

Experience conducting generative research to identify market opportunities, not just product-specific insights.

Strong and well-established product sense and business curiosity.

Preferred

PhD in relevant field (social science, psychology, HCI)

Familiarity with NY real estate market

Benefits

Comprehensive medical, dental, vision, life, and disability coverages

Parental leave

Family benefits

Retirement contributions

Paid time off

Company

Zillow

Glassdoor

3.9

Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.

Founded in 2005

Seattle, Washington, USA

5,001-10,000 employees

http://www.zillow.com

H1B Sponsorship

Zillow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (122)

2022 (219)

2021 (272)

2020 (238)