102 applicants

Company

ServiceTitan · 2 days ago

Enterprise Implementation Consultant

United States

Full-time

Remote

Mid, Senior Level

$86K/yr - $124K/yr

5+ years exp

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CRMInformation Technology

H1B Sponsor Likely

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Responsibilities

Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.

Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.

Lead scoping and discovery sessions to understand and document business requirements.

Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.

Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.

Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.

Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.

Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.

Travel for client on-site 20-30% of the time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technology/SaaS ImplementationProject ManagementHome Services Industry ExperienceExcelSmartSheet

Required

Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.

Bachelor's Degree or equivalent professional work experience.

Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly.

Ability to think several steps ahead and take proactive steps to address roadblocks and issues.

Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.

Collaborative team player always looking to help and enable others in the organization.

Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.

Preferred

Knowledge and previous experience with Excel and SmartSheet a plus (not required).

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career.

Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)

FSA and HSA

401k match

Telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

Parental leave and support

Up to $20k in adoption reimbursement

On demand maternity support through Maven Maternity

Free breast milk shipping through Maven Milk

Pet insurance

Legal advisory services

Financial planning tools

Company

ServiceTitan

Glassdoor

3.4

ServiceTitan is a service management software that helps home service businesses generate more leads and close more sales.

Founded in 2012

Glendale, California, USA

1,001-5,000 employees

http://www.servicetitan.com

H1B Sponsorship

ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (21)

2022 (79)

2021 (73)

2020 (33)