Lightcast · 2 days ago

Client Success Consultant

Remote, United States

Full-time

Remote

Mid Level

4+ years exp

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ConsultingInformation Technology

Work & Life Balance

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Responsibilities

Ensure all client communications and processes meet Lightcast’s high standards, working closely with both external and internal stakeholders.

Build and maintain strong customer relationships through consistent communication and proactive support.

Coordinate solutions for client and internal challenges, collaborating across teams as needed.

Manage client expectations, addressing project challenges, delays, or adjustments effectively.

Work cross-functionally to resolve internal obstacles and streamline workflows.

Identify opportunities for project expansion, focusing on long-term value.

Engage with current and past clients to uncover future opportunities and foster repeat business.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessAccount ManagementProject Management Professional (PMP)Data AnalysisHCM SoftwareProject ManagementWorkdaySAPOracleConsultingClient CommunicationCustomer Relationship ManagementCross-functional Collaboration