GHX · 2 days ago
Customer Support Analyst II
United States
Full-time
Remote
Entry Level
$18.79/hr - $23.50/hr
1+ years exp
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Responsibilities
Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal.
Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues
Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
Interact with providers and suppliers to provide on-going support regarding daily operational issues including research, follow-up, reconciliation, and resolution related to virtual card and/or bank transmitted (ACH) transactions.
Cross-training, management and execution of control totals for bank partners.
Follow-up of customer service issues consistent with Service Level Agreements (SLA’s) or internal workflows and customer service policies and procedures.
Collaborates with peers and extended departments to provide timely resolution to customer problems.
Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
Qualification
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Required
Bachelor’s degree in business or a related discipline, or a combination of education and related experience.
Minimum of 1 year experience working in a customer support environment.
Must enjoy working in a fast-paced dynamic, collaborative environment.
Must have a professional demeanor and a positive attitude.
Must be able to self-direct and proactively engage where opportunities for improvement and challenges present themselves.
Excellent communication skills; verbal, written, and electronic.
Strong technical troubleshooting and problem-solving skills across a variety of platforms and proprietary products.
Good organizational skills and the ability to work within deadlines and while speaking with customers.
Exceptional customer service skills and positive customer focus.
Good understanding of Information System components - including database, User Interface, and inter-application communication and processing logic.
Ability to identify learning opportunities and self-educate where resources and opportunities are present.
Preferred
Efficiency
Organization and planning
Attention to detail
Proactive, personal initiative
Process driven approach to getting things done
Collaborative problem solving
Professional call handling and communication skills
Accountability
Integrity
Positive attitude
Healthcare or Supply Chain experience
Personal drive to succeed
Benefits
Health, vision, and dental insurance
Accident and life insurance
401k matching
Paid-time off
Education reimbursement
Company
GHX
GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Tina Vatanka Murphy
President & CEO
CJ Singh
Chief Technology Officer
Recent News
The Hans India
2024-02-11
2024-02-11
Company data provided by crunchbase
