Argano · 2 days ago
Oracle Cloud SCM Principal Consultant - Client Services
USA
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesInformation ServicesInformation Technology
Insider Connection @Argano
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Maintain regular communication with mid to large-size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
Using in-depth knowledge of the Oracle SCM Applications, as well as industry best practice expertise, consults with clients to provide cost-effective solutions to client business scenarios.
Refine customer requirements in detail, document, and present to the client for approval
Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems.
Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary
Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions
Work with Oracle to resolve service requests
Constantly implemented and tested advanced enhancements as well as new functionality.
Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
Offer ongoing technical support to address any issues or concerns that arise after implementation.
Continuously monitor the performance of implemented solutions to identify areas for improvement or optimization. Provide recommendations for updates, upgrades, or modifications as needed.
Develop account plans to maximize value for both the client and Argano.
Focuses on maintenance, reconfiguration, new functionality or modules.
Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.
Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services.
Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings.
Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected.
5 - 10 years of Client Services experience or in a related field.
Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing.
Ability to write functional specifications based on user requirements.
Senior enough to be able to handle client expectations independently.
Experience Leading and managing mid-size client projects independently.
Experience providing complex solutions to clients.
Extensive expertise in multiple technical domains and IT knowledge.
Proven track record of successful project management and client satisfaction.
At least one Oracle Cloud SCM-related functional certification.
Client Relationship Management: Ability to manage senior-level client relationships with a focus on high-value and strategic clients.
Strategic Leadership: Providing visionary leadership in the development and execution of client strategies, often with a significant impact on the client's business.
Business Development: Identifying and cultivating new business opportunities, including large-scale projects.
Innovation: Ability to demonstrate innovation and creative problem-solving in client solutions.
Advanced Data Analytics and Modeling: Capacity to create complex data models and simulations to support strategic decision-making.
Client Retention: Able to maintain long-term client relationships, fostering client loyalty, and ensuring client satisfaction.
Presentations: Proficiency in delivering high-impact presentations to executives and influencing their decision-making.
Team Collaboration: The capacity to work well within a team and contribute to collaborative efforts.
Adaptability: Being open to learning, adapting to changing circumstances, and acquiring new skills.
Preferred
MBA or relevant master's degree, advanced degree expected.
Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required.
Previous experience working in IT consulting companies with Managed Services or Support team.
In-depth knowledge of the relevant technologies and systems.
Company
Argano
Argano is a next-generation business and technology services provider that builds digital foundations that help businesses run better.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-03Acquired· by Trinity Hunt Partners
Leadership Team
Chip Register
Group Chief Executive Officer
Edward Roske
CEO
Recent News
2023-12-09
2022-06-23
Company data provided by crunchbase
