92 applicants

Company

Smartsheet · 2 days ago

Sr. Director, Global Customer Education Services (Remote Eligible)

-REMOTE, USA-

Full-time

Remote

Director/Executive

$182K/yr - $239K/yr

10+ years exp

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EnterpriseSaaS

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Lead the global content and learning strategy for customer training and enablement for Smartsheet products and solutions.

Own the development and delivery of learning experiences for all Smartsheet products.

Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers and professional trainers to deliver timely, relevant, comprehensive and effective curricula for diverse audience profiles and segments.

Be responsible for delivering a world class learner experience, including learners' journey, programs and offerings, LMS/LXP systems, processes and policies, and digital touchpoints.

Partner closely with Marketing to execute on the strategy and brand of Smartsheet certifications as synonymous with Project, Program Management (PPM) expertise.

Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.

Make Smartsheet University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.

Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.

Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.

Innovate with blended learning solutions while aligning with Smartsheet’s overall knowledge and enablement strategy, including documentation, self-help, and community.

Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceCustomer Training leadershipBlended learning designCertification program managementP&L experienceLearning Management SystemsStrategic execution skillsRevenue growthAdvanced degreeCollaboration skills

Required

Strong business acumen and prior SaaS /Enterprise Software Customer Training leadership experience

Excellent collaborator and communicator within and across various levels of the organization

Strong track record for growing revenue with P&L experience

Proven leadership skills in motivating and inspiring a team

Experience designing, managing blended learning and certification programs

Strong balance of strategic and execution skills

BA/BS degree required. Advanced degree a plus

Minimum of 10 years relevant experience

Preferred

Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc

Experience creating partner/channel momentum for paid training and certification

Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT

Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Benefits

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees

Stock - Restricted Stock Units (RSUs) for eligible roles

Lucrative Employee Stock Purchase Program (15% discount)

401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)

Monthly stipend to support your work and productivity

Flexible Time Away Program, plus Incidental Sick Leave

US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans

US employees receive 12 paid holidays per year

Up to 24 weeks of Parental Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to Udemy online courses

Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Company

Smartsheet

Glassdoor

4.0

Smartsheet is a cloud-based work management platform that empowers collaboration, drives better decision making, and accelerates innovation.

Founded in 2005

Bellevue, Washington, USA

1,001-5,000 employees

https://www.smartsheet.com

H1B Sponsorship

Smartsheet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (37)

2022 (54)

2021 (50)

2020 (44)