Outset Medical, Inc. · 2 days ago

Manager, Technical Support

Remote, USA

Full-time

Remote

Mid Level

4+ years exp

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Health CareHealth Diagnostics

Comp. & Benefits

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Responsibilities

Must be OBSESSED with the customer and making sure they feel valued!

Manage a team of specialists dedicated to problem solving issues for Outset customers and our internal teams

Partner cross functionally to ensure that your team has the tools necessary to be successful and is fully aligned with the balance of the Outset organization

Handle incoming customer calls, emails and chat sessions in a clear, professional manner

Problem solve for customers and Field Service Engineering

Manage the handoff of any customer issues that cannot be solved remotely to Field Service Engineering and track the resolution of these issues to completion

Maintain strong interpersonal presentation and troubleshooting skills while evoking passion and confidence with your audience

Work with the Outset Logistics team to provide shipping information for customers

Provide ongoing training and solutions to customers in home, hospital and clinical settings

Work closely with Engineering teams to understand future roadmap development items and their impact to customers

Optimize our customer's user experience

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Team ManagementTraining DevelopmentCross-Functional CollaborationMedical Device Experience