43 applicants

Company

Dataiku · 2 days ago

Customer Success Engineer, Emerging Enterprise

United States, Remote

Full-time

Remote

Entry, Mid Level

$120K/yr - $160K/yr

2+ years exp

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AnalyticsArtificial Intelligence (AI)

H1B Sponsor Likely

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Responsibilities

Work closely with Dataiku’s customers in Emerging Enterprise, focusing on onboarding, increasing user adoption, retention, and satisfaction.

Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform.

Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services.

Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers.

Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate.

Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts.

Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.

Document and share the adoption status and key information to inform internal forecasting and renewal.

Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly.

When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution.

Stay current on Dataiku’s products, competitive landscape, and data science trends.

Willingness to travel up to 25%

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data ScienceBusiness AnalyticsTechnical ConsultingCustomer SuccessPythonSQLKubernetesRSnowflake SnowPro CoreDatabricks Business AnalystPublic Speaking

Required

Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.

Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.

Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.

Strong technical, analytical, and problem-solving skills.

Experience in building and operating communities of practice.

Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.

Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users.

Willingness to travel up to 25%

Preferred

Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required).

Never-ending intellectual curiosity, are detail-oriented, and analytical.

Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL.

Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership.

Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers.

Experience in Analytics/AI or other enterprise software (preferred but not required).

Experience in technical pre-sales or post-sales, preferably in a high-growth environment (preferred but not required).

Benefits

Stock options

Medical, dental, and vision plans

Flexible spending accounts

Pre-tax commuter benefits

A 401k company match

Paid vacations and sick leave

Paid parental leave

Employer paid disability coverage

Additional health and wellbeing perks and benefits

Company

Dataiku

Glassdoor

3.6

Dataiku operates as an enterprise artificial intelligence and machine-learning platform.

Founded in 2013

New York, New York, USA

1,001-5,000 employees

https://www.dataiku.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2022 (2)

2021 (5)