Boulevard · 2 days ago

Onboarding Specialist

Remote - USA

Full-time

Remote

Entry Level

$65K/yr - $72K/yr

1+ years exp

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B2BConsulting

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Responsibilities

Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference

Understand and anticipate the customer’s business needs and configure their account settings

Ensure customer’s data is successfully ingested

Manage the onboarding project end-to-end and meet the go-live deadline

Identify and proactively mitigate any customer cancellation/churn risks

Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction

Qualification

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Customer successTech supportSaaS experienceSalesforceLuxury industry experience

Required

1-3 years of experience in tech support, training, operations or customer success

Technical aptitude - You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.

Joy for organization and planning: You are organized, confident, and highly resourceful.

High EQ - You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit.

Love for customers - You are a people person, and love serving as a partner and resource for your customers