Altera Digital Health ยท 2 days ago
Associate Service Desk Analyst
Remote - US
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
Assist in the maintenance of the Service Desk Knowledge Base.
Qualification
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Required
Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.
Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
Assist in the maintenance of the Service Desk Knowledge Base.
Up to 2 years entry level to moderate experience providing service desk support.
Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment.
Work is performed in a standard office environment with minimal exposure to health or safety hazards.
Preferred
BA or BS degree preferred or other relevant combination of training and experience.
IT Certifications preferred.
Experience with ticketing systems; prefer Service Now.
May require local travel.
May require other travel for business needs.
Company
Altera Digital Health
Healthcare IT should work for clinicians, not against them.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Danielle Emola, MBA, PHR
Human Resources Business Partner
Kate Lawrence Kayen
HR Business Partner, Manager
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