Fathom · 6 days ago

Client Success and Strategy

Remote - USA

Full-time

Remote

Senior Level

$140K/yr - $195K/yr

5+ years exp

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Responsibilities

Establishing, growing, and managing relationships with new and existing clients at all levels, including C-suite

Functioning as a Fathom product expert comfortable with translating technical communications between clients and our product and engineering teams

Creating, owning, and maintaining a continual client feedback strategy in coordination with the product roadmap and the engineering and commercial teams

Developing, coordinating and shepherding clients through each phase of our onboarding program with clearly-defined deliverables and timelines to get clients fully activated

Growing existing business through upselling and cross-selling initiatives

Converting executives, including C-suite, of high-profile clients into Fathom advocates and reference clients

Some travel expected, up to 15%

Qualification

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Client managementManagement consultingRevenue cycle managementHealthcare operationsSpreadsheet expertiseMedical coding knowledgeClinical operations knowledgeBig data projects experienceData integration experienceSoftware project management

Required

5+ years of client management experience working with director-level through C-level clients

Management consulting experience, including client relationship management, with focus on revenue cycle management, healthcare documentation management, and/or healthcare operations

High proficiency in driving dynamic problem-solving through first principles thinking and the ability to work efficiently under pressure in a startup environment

Excellent attention to detail, written and verbal communication, with remote collaboration experience preferred

Strong organizational skills and tactful negotiation skills, including an ability to execute successfully on multiple tasks and swiftly negotiate and/or re-prioritize based on strategic needs or client demands