GiveDirectly · 2 days ago

Community Engagement Coordinator, (SIFH)

Remote - US

Full-time

Remote

Entry Level

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CharityFinancial Services

Comp. & Benefits

No H1B

Insider Connection @GiveDirectly

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Clearly communicate complex information

Maintain confidentiality

Conduct phone/email outreach to applicants

Provide high-quality customer service to all applicants you interact with

Answer questions and provide information to assist applicants in submitting required documentation, making an informed decision about participating in the program, and enrolling in the program

Review documentation from applicants to confirm their eligibility for the program

Assist with scheduled in-person enrollment events throughout Chicago, IL

Use a benefits counseling tool to help recipients understand any potential effect on their benefits

Conduct other programmatic/logistical tasks, where required

Collaborate with the team on ways to improve processes for applicants

Enroll sensitive populations in our program virtually as well as in person

Qualification

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Project ManagementExcelBilingual (Spanish)

Required

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem-solving, project management, follow-through, and fostering inclusivity.

Language Requirement: English

Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own.

Great communication skills – CECs will explain the program and process to recipients and collect and discuss potentially sensitive information about income and government benefits.

Discretion and good judgment are paramount.

Technological literacy – CECs will need fluency and comfort using computers and tablets.

Fast learner – CECs must learn the complexities of our operations, and communicate those to applicants.

Experience with customer service or in a client-facing role is a plus.

Proficiency in Excel

Ability to travel locally