Alt · 2 days ago
Customer Experience Representative
US Remote
Full-time
Remote
Entry Level
$65K/yr - $78K/yr
1+ years exp
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Insider Connection @Alt
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Responsibilities
Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
Handle complex account questions and resolve issues with empathy and care.
Document interactions and escalate issues as necessary to ensure quick resolution.
Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
Gather customer feedback to identify trends and suggest improvements to the user experience.
Qualification
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Required
Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
Active collector in the sports and collectibles industry
1-2+ years of professional experience
Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
Proficiency in using customer service software and ticketing systems, with experience in Intercom.
Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
Preferred
Familiarity with tools such as Retool, Slack, and Notion is a plus.
A passion for helping others and an understanding of the importance of the customer experience
Benefits
$100/month work-from-home stipend
$200/month wellness stipend
WeWork office Stipend
401(k) retirement benefits
Flexible vacation policy
Generous paid parental leave
Competitive healthcare benefits, including HSA, for you and your dependent(s)
Company
Alt
Alt is a financial services company that transforms investing by unlocking the value of alternative assets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$256MKey Investors
SpearheadSeven Seven SixMax Mullen
2023-01-01Series Unknown· Undisclosed
2021-11-12Series B· $75M
2021-11-08Series B· $75M
Leadership Team
Leore Avidar
Founder and CEO
Recent News
Crunchbase News
2024-02-28
Crunchbase News
2023-07-26
Company data provided by crunchbase
