Pattern Data · 2 days ago

Client Experience Manager

US - Remote

Full-time

Remote

Mid Level

3+ years exp

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Information TechnologyLegal

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Responsibilities

Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI

Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools

Analyze business processes and client data to quantity client health and to stay ahead of client challenges

Research and develop new algorithms based on scientific/medical criteria for current and future litigations

Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions

In collaboration with our team, define ways to improve the process to create litigation algorithms

Qualification

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Client ManagementBusiness Process ImprovementData AnalyticsDocument ProcessingAlgorithm DevelopmentTechnical Synthesis