ESO · 2 days ago
Implementation Specialist (Billing)
Remote, US
Full-time
Remote
Mid Level
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Responsibilities
Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process.
Coordinate with customers to ensure achievement of complete configuration within established timeframe.
Keep the client motivated, excited and on task to complete their implementation.
Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us.
Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.
Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources.
Meet or exceed productivity metrics while enhancing the customer experience
Resolve immediate escalations to ensure customer satisfaction
Coordination with internal SMEs; central point for customer across entire start to end process and inclusive of product training.
Escalation point for Onboarding Coordinator for challenges on other accounts.
Assist with data conversions.
Qualification
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Required
Be passionate about technology and how it can influence the lives of both our customers and their communities.
Display solid experience of managing tasks and deliverables, ideally multiple concurrently.
Experience in a customer-facing role
Experience with implementation, training or subject matter expert with Billing software considered asset
Able to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
Strong organizational and time management skills
Excellent verbal and written communication skills
Confident with communicating via phone
Flexible; be able to adapt to a fast-paced, changing environment
Attention to detail and accuracy, in thinking and execution
Willingness to learn
Ability to meet deadlines
Capable of wearing multiple hats
Benefits
Competitive health plans (medical, dental, & vision insurance)
PTO (starting at 20 days) & 12 company holidays
401(k) with company match
Telemedicine service provided by ESO
Savings accounts (FSA, HSA, DCA)
Employee Assistance Program (EAP)
Annual health and wellness reimbursement
Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
Paid parental leave, new child program, & flexible parental return-to-work options
Casual office environments and unlimited office snacks and drinks
Company
ESO
ESO is a computeer software company that develops a software intended to improve community health through the power of data.
Founded in 2004
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
$44.56MKey Investors
Vista Equity PartnersAccel-KKRAustin Ventures
2021-03-26Private Equity· Undisclosed
2019-04-24Series Unknown· $5M
2017-10-10Series Unknown· $15.5M
Leadership Team
Chris Dillie
Co-Founder, President & CEO
Brandon Martinez
Chief Innovation Officer
Recent News
2024-10-31
2024-04-13
Company data provided by crunchbase
