69 applicants

Company

Stack Overflow · 1 day ago

Senior Community Manager

US - Remote

Full-time

Remote

Mid, Senior Level, Lead/Staff

3+ years exp

Maximize your interview chances

CopywritingDeveloper Tools

Comp. & Benefits

H1B Sponsor Likely

Insider Connection @Stack Overflow

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Monitoring and managing the current health of our platform as well as user feedback regarding Trust and Safety issues

Help foster consistent positive experiences on our platform

Help inform policies that consider the needs of our global communities and analyze existing policies for improvement

Act as an escalation point to our other community teams on all product policy matters

Design, run, and present the results of studies, dashboards, and other metric-tracking efforts related to Trust and Safety

Advocate for product features that encourage positive behavior and reduce harm and abuse

Identify potential harm & safety concerns around product changes and then help design & implement mitigations and protections

Communicate about these initiatives with our users & moderators

Guide moderators in finding solutions and resolutions when things need further escalation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Safety analysisData analysisSQLPowerBIBehavioral sciencesPlatform moderation

Required

3-5+ years in a similar online safety role within an organization with millions of users

Experience in general Trust and Safety analysis and metrics is a must.

Understanding of technology, the Internet, platform content issues, and platform moderation.

Excellent communication skills, the ability to explain research and data conclusions, policy, and safety decisions both internally and externally in clear and understandable terms.

Exceptional interpersonal skills and ability to provide balanced and actionable feedback that influences decision-making without managerial authority.

Preferred

Formal training or research in data analysis, statistics, measurement, and visualization, especially in a community, trust and safety, or behavioral sciences context.

Experience with SQL is highly desirable, and experience with PowerBI is a plus.

An understanding of Stack Overflow and other Stack Exchange network sites is a significant plus.

Benefits

Generous paid vacation

Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days

Equity for all employees at all levels

Industry-leading health benefits that are applicable per country of residence for all our full-time employees

Company-paid Life Insurance

Home Internet stipend

Professional allocation for your growth and development

One-time allowance to assist with your home office setup

Company-paid access to Calm, Bravely, LinkedIn Learning, MyAcademy and Overdrive

Company

Stack Overflow

Glassdoor

3.3

Stack Overflow is a platform for developers and programmers to share knowledge and solve coding challenges.

Founded in 2008

New York, New York, USA

501-1,000 employees

http://www.stackoverflow.com

H1B Sponsorship

Stack Overflow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)