Varsity Tutors, a Nerdy Company · 1 day ago
Senior Manager, Consumer Business Operations
Remote - USA
Full-time
Remote
Senior Level, Lead/Staff
5+ years exp
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Responsibilities
Operations Strategy: Develop and execute strategies to improve operational performance and efficiency across the entire business.
Team Leadership: Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
Process Optimization: Refine operational workflows to increase efficiency and alignment with industry best practices.
Data-Driven Decision Making: Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
Enablement: Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
Cross-Functional Collaboration: Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
Performance Measurement: Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
Budget Management: Oversee and manage the budget, ensuring cost-effectiveness and ROI.
Forecasting: Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.
Qualification
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Required
Bachelor’s degree required
5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams
Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
Strong leadership and team development skills, with the ability to mentor and inspire direct reports
Advanced analytical, decision-making, and problem-solving skills
Strong Excel skills required
Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
Ability to thrive in a fast-paced and evolving environment
Preferred
Master's degree or MBA preferred
SQL and Looker (or other visualization tools experience) is a plus
Benefits
Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
Healthcare Plans (Medical, Dental, Vision, Life).
401k Company Matching Plan.
Maternity, Paternal, and Adoption Leave.
Remote Position.
Flexible PTO.
Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
Unique opportunity to help transform how the world learns!
Company
Varsity Tutors, a Nerdy Company
Varsity Tutors, a Nerdy (NYSE: NRDY) company, is a leading platform for live online learning, with a mission to transform the way people learn through technology.
501-1,000 employees
H1B Sponsorship
Varsity Tutors, a Nerdy Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$107MKey Investors
Learn Capital
2018-02-14Series C· $50M
2017-12-07Series Unknown· Undisclosed
2015-11-10Series B· $50M
Leadership Team
Chuck Cohn
Chief Executive Officer
Mike Dierken
CTO
Recent News
2024-06-04
Company data provided by crunchbase
