FBS Inc. · 2 days ago

Developer Support Analyst

Fargo, ND

Full-time

Remote

Entry Level

$51K/yr - $70K/yr

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Financial ServicesForeign Exchange Trading

No H1B

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Responsibilities

Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.

Escalate problems to other internal teams when solutions require software or data configuration changes.

Act as a primary point of contact for our MLS clients in configuring their APIs and answering questions.

Act as a primary point of contact for our MLS clients utilizing our RETS legacy product and answering questions.

Engage with product and development teams to provide product feedback and help shape the future of our APIs.

Communicate complex technical challenges and solutions to the non-technical segments of our client base.

Submit clearly articulated bug tickets for the development team, keep customers updated on their progress, and see these issues through to resolution.

Identify common questions and concerns and create user facing documentation to address them.

Keep internal documentation and technical process outlines up to date.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RESTful APIsXMLJSONScripting languageCLIReal estate industryPHPRubyUnix/LinuxBasic networking commandsRESO Web API standardRETS