Millennium Systems International · 2 days ago
Business Support Specialist (Call Center)
Phoenix, AZ
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions.
Support and training are provided to clients via phone, email, and live chat.
We embrace active listening skills to understand and advocate for our customer’s needs.
You will document the issue in Salesforce and offering a resolution, so our clients are successful.
You will stay up to date on Meevo product knowledge and internal business processes.
You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.
Qualification
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Required
Bachelor’s degree or Associates Degree with 2 years of experience
Ability to type greater than 35 wpm
Reliable ISP
Passion for technology and helping people
Strong verbal and written communication skills
Excellent communication skills with the ability to build quick rapport
A people person. Must be able to control a conversation and be personable
Enjoy working directly with customers in a fast-paced environment
Logical, analytical, and problem-solving skills
Ability to learn new software/ hardware and adapt to changes in technology
A self-starter that can work independently and as a team member
Ability to multi-task
Has great time management skills
Preferred
Beauty Industry Knowledge a plus
Benefits
Comprehensive subsidized benefits package including medical, dental and vision
401k with matching contribution
Life insurance
Long-Term & Short-Term Disability
3 weeks of vacation (accrued)
10 paid holidays
Company
Millennium Systems International
Millennium Systems International is the leading business management software provider for the beauty and wellness industry, built on over three decades of insight, innovation, and disruption.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
J
John Harms
Founder & Chairman
Recent News
Company data provided by crunchbase
