200+ applicants

Company

FloorMax USA · 2 days ago

Project Coordinator

Harrisburg, PA

Full-time

Remote

Entry Level

$0/yr - $65K/yr

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Responsibilities

Respond to internal and external communications within 24 hours.

Keep clients and team members informed of project progress, updates, and potential delays.

Relay any project blockers to the Project Team Lead for timely resolution.

Ensure clear, transparent communication using various channels (email, phone, meetings).

Provide exceptional service by addressing client needs and maintaining positive client relationships.

Manage client expectations, achieving a client satisfaction score of 90% or higher based on post-project feedback.

Address minor client issues within 24 hours and escalate larger concerns to the Project Team Lead.

Collaborate closely with the project team to ensure smooth project flow and team alignment.

Support resource management, project documentation, and actively contribute during team meetings.

Complete assigned tasks accurately and on time, adhering to project requirements and quality standards.

Manage multiple projects simultaneously while keeping track of deadlines and avoiding escalations.

Prioritize tasks efficiently to ensure timely completion and adherence to project schedules.

Anticipate potential project-related problems and resolve them with minimal supervision.

Escalate more complex issues to the Project Team Lead with full details and proposed solutions.

Maintain a solution-oriented mindset and ensure minimal disruption to project progress.

Ensure that 100% of project-related documentation is organized, complete, and submitted before invoicing.

Maintain accurate records of project updates, changes, and issues, documenting them within 24 hours of occurrence.

Follow established company processes and procedures for consistency across all project tasks.

Monitor project expenses, ensuring adherence to budget requirements.

Submit change orders and report any potential cost overruns in a timely manner.

Utilize project management software and tools (e.g., Microsoft Office, Teams, SharePoint, NetSuite, FMPM) to track progress, manage tasks, and prepare reports.

Assist in tracking materials, negotiating with installers, and addressing logistical issues.

Demonstrate professionalism in all interactions with clients and team members.

Uphold company values and contribute to a positive work environment through respectful communication and collaboration.

Proactively address potential issues before they escalate, ensuring smooth project workflows.

Complete at least 20 hours of professional development annually in areas such as project coordination, technical skills, or customer service.

Apply newly acquired knowledge to improve daily work practices and project efficiency.

Qualification

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Technical ProficiencyProject Management SoftwareBudget ManagementProcess Adherence

Required

Strong verbal and written communication skills to articulate project updates, issues, and progress to both team members and clients.

Ability to effectively manage client relationships, address concerns, and maintain a high level of satisfaction.

Capability to work well in a team environment, supporting resource management and contributing to project success.

Proven ability to manage multiple projects simultaneously and meet deadlines.

Strong problem-solving skills, with the ability to anticipate and resolve issues independently or escalate when necessary.

Basic understanding of project management software and tools (e.g., Microsoft Office, Teams, SharePoint).

Meticulous attention to detail in maintaining records, documentation, and communication throughout project lifecycles.

Proven experience in project coordination or project management.

Familiarity with project management software and tools such as Microsoft Office, Teams, SharePoint, etc.

Ability to monitor budgets, track expenses, and manage project costs.

Demonstrated ability to maintain process adherence and suggest improvements for increased efficiency.

Commitment to continuous professional development, with a minimum of 20 hours annually in areas related to project coordination, technical skills, or management.