Hello Heart · 2 days ago

Director, Client Strategy and Growth

United States

Full-time

Remote

Director/Executive

10+ years exp

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Responsibilities

Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart.

Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends within the employer & public sectors.

Relationship Management: Develop relationships with key decision-makers and influencers including clinical, product, network, sales, and innovation; influence virtual care strategies to best position Hello Heart for long-term success.

Sales Strategy: Develop and implement effective sales strategies that align with the company’s overall business objectives, ensuring a competitive edge in the market; influence health plan virtual care strategies to best position your book of business for long-term success.

Revenue Retention: Responsible for overall revenue retention year over year to 95% or better

Revenue Growth: Drive revenue growth through strategic opportunity management, new business development, and successful negotiation of contracts.

Collaboration: Collaborate cross-functionally with other departments, such as marketing, product development, and customer success, to ensure a cohesive approach to meeting client needs.

Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

Drive renewals including the skills to negotiate appropriate renewal rates and terms.

Partner with the consultant relationships team to manage all consultant relationships on existing clients to remove barriers and demonstrate Hello Heart value

Qualification

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Client ManagementAccount RetentionAccount ExpansionHealthcare Industry KnowledgeMarket AnalysisSales StrategyRelationship DevelopmentConsultant ManagementClient Relationship DevelopmentOrganizational NavigationCross-functional Collaboration