Cyberhaven · 2 days ago

Technical Support Engineer (L1)

United States

Full-time

Remote

Entry Level

3+ years exp

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Responsibilities

Provide well-thought out and reliable directions in technical and non-technical terms, to help customers solve reported issues and guide them on proper use of our platform.

Take ownership of customer issues, including initial troubleshooting, and escalation.

Identify and escalate priority issues that need immediate attention.

Build an excellent rapport with our backline engineers and collaborate on solving complex issues.

Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.

Collect information from customers necessary to understand and resolve their issue, either by attaching KB information, or escalation to next level Support

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportSaaS security productWindows configurationMacOS configurationLinux configurationBasic troubleshootingSoftware debuggingTask ManagerEvent ViewerSysinternal ToolsCommand Line debugging