Help Scout · 2 days ago

Senior Technical Recruiter

Boston, MA

Full-time

Remote

Senior Level

$144K/yr - $165K/yr

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Customer ServiceSoftware

Comp. & Benefits

No H1B

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Responsibilities

Hiring excellent people is the most impactful thing you will do for our team.

You’ll work closely with hiring managers to help define the role, source talented & diverse candidates, and oversee the entire hiring process until a candidate signs on the metaphorical dotted line.

Recruiters at Help Scout are full-stack — you’ll spend most of your time sourcing and reaching out to prospective candidates, running candidates through our hiring process, and keeping your hiring teams in the loop.

Our hiring managers love being hands-on, but will look to you to shepherd the process, provide insight from your years of successful recruiting experience, help mitigate unconscious bias, and offer guidance when appropriate.

Managing a hiring process for a remote team is no joke! This job requires superhuman organization and communication skills to keep things running smoothly.

You’ll spend your time in Slack, Ashby (our hiring ATS), LinkedIn and Zoom.

You’ll be accountable to and help track our hiring KPIs and assist with reporting to the wider company.

This is not your first recruiting rodeo! You‘ve hired great engineers, designers, or product managers before.

You’re in your element owning your own hires, sourcing, running kick-off meetings, and advising hiring managers.

You operate with urgency and understand that making great hires is mission critical to a business hitting its goals.

When you notice that our hiring KPIs are slipping, you problem solve and get ahead of it to right the ship.

You’re a people person and get energized by meeting new people.

You are skilled at building trust quickly and can make a convincing pitch to sell a company and role effectively.

You go out of your way to foster connections between people and understand that great recruiting means relationship building.

You are an excellent communicator both verbally and in writing.

You know the impact of emojis and can adjust your tone depending on your audience.

You’re excited when you see companies prioritizing DEI initiatives and feel passionately about infusing DEI into recruiting and hiring philosophies.

You believe remote teams are the future of work, or are at least curious about being part of a remote-first team.

It’s a bonus if you have experience working with and hiring for remote teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Full-cycle recruitingSourcing candidatesHiring KPIs trackingDEI initiativesRemote team hiringAdvising hiring managersSlackAshby (ATS)LinkedInZoomRelationship building