39 applicants

Company

State of Utah · 2 days ago

DL Office Specialist II - Customer Service

Full-time

Remote

Entry Level

$17.01/hr - $17.01/hr

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Responsibilities

Provide customer service in a call center environment by responding to inbound phone calls.

Interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public.

Assist with questions which will range from very basic to very complex, including information about products and services the division provides.

Have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.

Handle customer complaints and offer suitable solutions.

Provide the public and others with information and assistance to complete forms and applications.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data GatheringHandling Confidential Information

Required

provide customer service in a call center environment by responding to inbound phone calls.

interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public.

assist with questions which will range from very basic to very complex, including information about products and services the division provides.

have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.

handle customer complaints and offer suitable solutions.

provide the public and others with information and assistance to complete forms and applications.

customer service work experience

handling confidential and sensitive information work experience

speaking clearly, concisely and effectively work experience

listening to, and understanding, information and ideas as presented verbally work experience

finding and gathering information or data work experience

multi-tasking while maintaining a high level of accuracy work experience

assisting people in a manner which shows sensitivity, tact, and professionalism work experience

Benefits

Affordable premiums for health, dental, vision benefits that begin on your first day of employment.

11 paid holidays while also accruing sick and annual (vacation) leave.

High deductible option with no bi-weekly premium as well as employer contributions into a health saving account to help with out of pocket medical costs.

Traditional plan with a low cost bi-weekly premium.

Low premium cost for dental and vision insurance.

Employer contributions equal to 10-12% of your salary between both a pension and 401(k) plan or to a 401(k) only plan.

Employer match of up to $26 per paycheck into your 401(k) on top of what you will already be receiving.

Eligible employees may accrue 4 hours of annual leave and 4 hours of sick leave each pay period.

12 paid holidays.