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Company

UST · 2 days ago

Willow Inventory Analyst

United States

Full-time

Remote

Mid Level

$152K/yr - $228K/yr

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Responsibilities

Install new applications, new components and upgrade existing applications.

Configure application settings and validate configurations performed by Application Analysts.

Define go-live and rollout support schedule.

Assist in the coordination of field support activities including go-live and rollout support activities.

Support users on new applications, modules and functionality.

Provide advanced application troubleshooting support for applications.

Resolve critical issues independently as necessary.

Interpret end user requirements to help determine optimal solution and to identify potential issues related to user requests.

Evaluate the operational workflow that is applied to the system.

Create test plans and test new systems, version upgrades, and any system modifications.

Document all outcomes of testing.

Design database queries and create reports.

Proactively monitor applications to recommend improvements and ways to increase efficiency.

Participate in the maintenance of training materials and disseminate materials to users.

Provide timely, effective, and professional customer support on a 24x7 rotating basis.

Work with the help desk and support personnel on escalated issues to identify problems and resolve them.

Triage network, hardware, or workstation issues as required.

Coordinate vendor activities and manage vendor communications needed for support, issue resolution and escalation.

Provide assistance to Application Analysts and other team members as necessary.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Epic Willow Inventory certificationEpic Willow Inpatient certification3rd party interfacesApplication implementation experienceExperience dealing with vendorsProficient in Epic Willow charging buildWholesaler integrationWillow Inventory integration experienceDesktop skillsProgramming skillsPharmDRPH degreeProficient with DoseEdgeProficient with Pyxis ESHospital pharmacy operationsExperience dealing with end usersRapport-building skillsProject management skills

Required

Experience dealing with end users

Experience dealing with vendors

Epic Willow Inventory certification

Epic Willow Inpatient certification

Experience with 3rd party interfaces and Epic integration

Application implementation, troubleshooting, testing and support experience

Preferred

Project management skills (ability to lead meetings, prioritize, resolve conflict, maintain issues list and manage a project plan)

Strong desktop skills including Word, Excel, PowerPoint

Knowledge of clinical area or business area to be supported

Strong communication, interpersonal and rapport-building skills

Strong analytical and problem solving abilities

Proficient in Epic Willow charging build

Presentation skills

Experience with hospital pharmacy operations

Experience with wholesaler integration (Cardinal)

Willow Inventory and general ledger integration experience

Programming or other technical skills beneficial

PharmD or RPH degree

Proficient with DoseEdge compounding system

Proficient with Pyxis ES platform

The ideal candidate will have in depth experience with a full scale implementation of Willow Inventory, including general ledger integration and wholesaler integration.