100 applicants

Company

VideoAmp · 2 days ago

Senior Client Success Manager

United States

Full-time

Remote

Mid, Senior Level

$110K/yr - $115K/yr

2+ years exp

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Responsibilities

Leads client engagement for our Buy Side insights across the major Agencies.

Manages a portfolio of diverse clients with varying needs and complexities.

Can serve as a mentor to junior team members and actively contribute to the development of client success strategies within the book of business.

Provide training and onboarding guidance to clients to ensure a smooth transition onto VideoAmp solutions to maximum value realization.

Use VideoAmp's solutions to analyze data, develop insights and optimization recommendations to help clients achieve their goals.

Gather client feedback and share internally to guide prioritization, continuously improving our solutions and services.

Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused on overall service experience.

Support sales in driving client expansion into the solutions suite & adoption of applications that deliver client value.

Increase Retention by exhibiting excellent customer service and through great experiences and solution delivery.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AdTech expertiseClient success managementVideo & TV backgroundGoogle Workplace SuiteData analysisInteractive media planningMeasurement solutionsAd Agency experienceDSP experienceBrand Marketing experienceStorytelling with dataMentoring

Required

2+ years interactive online media planning & buying, Analytics experience, or Client Success in the AdTech industry

Strong analytical skills with the ability to draw advanced insights from big datasets

Exceptional presentation skills and ability to tell a story with data and insights to clients at all levels, including delivering QBRs and presenting strategic insights to support client success

Strong experience with Google Workplace Suite

Preferred

Bachelor’s degree preferred

Experience with measurement solutions a plus

Video & TV specific background preferred

Ad Agency, DSP or in-house Brand Marketing experience a plus

Benefits

Discretionary and flexible paid time off

In addition to standard US holidays off, VideoAmp employees receive a full week off for Summer Break and another full week off for Winter Break

Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp

Professional and personal support with licensed therapists and career coaches

Unlimited financial wellness sessions with Origin financial advisors

401k Plan

Pre-Tax Savings Plans, HSA & FSA

$10,000 towards services and treatments that support family planning

Cell Phone Reimbursement

Paid Maternity and Parental Leave for All Family Additions

Company

VideoAmp

Glassdoor

2.8

VideoAmp is a software and data company that provides measurement and optimization tools for the advertising ecosystem.

Founded in 2014

Los Angeles, California, USA

201-500 employees

http://videoamp.com

H1B Sponsorship

VideoAmp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (12)

2022 (21)

2021 (12)

2020 (6)