VideoAmp · 2 days ago
Director, Client Success
United States
Full-time
Remote
Director/Executive
$165K/yr - $180K/yr
10+ years exp
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Responsibilities
Manage and monitor ongoing client performance ensuring initiatives and insights are executed properly and according to client expectations.
Foster relationships with clients and vendors through continued learning of VideoAmp's product offerings and key differentiators
Build and expand the team as needed based on growth
Assist with the onboarding and training of new hires
Understand various levels of KPIs and formulate strategies to meet/exceed both client and team goals
Experience empowering teams and clients to solve problems and grow customer base
Create a strong vision of Client Service and establish best practices to drive value for our clients
Provide thought leadership and executive escalation to promote growth initiatives
Drive and measure value and retention metrics of clients such as volume trends, adoptions, retention/churn, and the health of the relationship
Assist with the pre/post-sale Sales and Client Success teams and foster an environment of enthusiasm and motivation
Partner with Client Success leaders to establish best practices for the team to provide best in class customer service and drive value for our clients
Coach and develop direct reports into top performers in the organization and provide career development guidance
Partner with Client Success leadership and cross-functional leaders to refine and optimize processes for greater efficiency on the team
Foster senior-level relationships with key client contacts and inform of VideoAmp's product offerings and key differentiators
Qualification
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Required
10+ years previous work in relevant Account Management, Client Service or Client Success roles
4+ years management experience
Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment
Leadership experience within hyper-growth environments; demonstrated ability to make rapid decisions and problem-solve in a hyper-growth environment
Experience using Salesforce and/or other key Account Management platforms (ChurnZero, Zendesk, Pendo, JIRA, etc.)
Ability to think critically about both client needs and internal solutions
Passionate and love what you are doing!
Preferred
Bachelor’s degree preferred
Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
Digital advertising and/or TV specific background preferred
Benefits
Discretionary and flexible paid time off
In addition to standard US holidays off, VideoAmp employees receive a full week off for Summer Break and another full week off for Winter Break
Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
Professional and personal support with licensed therapists and career coaches
Unlimited financial wellness sessions with Origin financial advisors
401k Plan
Pre-Tax Savings Plans, HSA & FSA
$10,000 towards services and treatments that support family planning
Cell Phone Reimbursement
Paid Maternity and Parental Leave for All Family Additions
Company
VideoAmp
VideoAmp is a software and data company that provides measurement and optimization tools for the advertising ecosystem.
201-500 employees
H1B Sponsorship
VideoAmp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (12)
2022 (21)
2021 (12)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$606.6MKey Investors
Vista Credit PartnersCapital IP Investment Partners LPThe Raine Group
2023-09-13Series G· $150M
2021-10-21Series F· $275M
2021-02-02Debt Financing· $75M
Leadership Team
Ross McCray
Co-Founder & CEO
Tony Fagan
Chief Technology Officer
Recent News
Company data provided by crunchbase
