Salsify · 1 day ago
Manager, Managed Services
United States
Full-time
Remote
Mid Level
$112K/yr - $131K/yr
3+ years exp
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Responsibilities
Execute and oversee the overall daily and ongoing delivery of contracted managed services while ensuring service level standards are met
Maintain positive relationships with clients through the timely delivery of high-quality services.
Ensure that strong and consistent processes are in place for Managed Service engagements to follow
Lead/Participate in Service Reviews, or integrate service reviews into Customer QBRs, as required
Personally manage escalations from your direct reports, follow a methodical escalation process to execs and, drive issues to resolution
Lead the Offshore Managed Service Delivery team, ensuring processes and tasks are carried out efficiently and the teams are well supported
Build a pipeline of candidates and establish a rigorous interview process
Coach, develop, and performance manage your team
Ensure that the right metrics and reporting are in place to manage the business internally and externally
Lead, develop, and manage plans and strategies to improve performance, reporting, monitoring, risk management, reliability, and operational cost-effectiveness
Manage the resourcing and scheduling for the Managed Services team – ensuring the right people are on the right projects at the right time
Assess customer feedback and use your creativity to establish, improve, and refine services
Build partnerships and liaise with cross-functional team leaders to develop solutions, where needed
Proactively identify and pursue opportunities for managed services growth with a value-driven mindset, and working closely with the sales team to expand account value
Qualification
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Required
3+ years of experience in managed services, program management, or relevant customer support roles within an e-commerce environment
Proven track record of managing and scaling managed services teams with strong financial accountability
Expertise in customer-facing roles, with a focus on account management and service delivery in e-commerce or syndication
Excellent project management skills, with the ability to manage multiple projects and cross-functional teams simultaneously
Strong leadership skills with a proven ability to coach, mentor, and develop a high-performing team
Exceptional communication and interpersonal skills, with the ability to collaborate with internal teams and external stakeholders
Experience in the e-commerce industry is essential
Company
Salsify
Salsify helps brands by providing tools to track and analyze inventories, presentation, and sales of goods on digital shelves.
501-1,000 employees
H1B Sponsorship
Salsify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$452.6MKey Investors
TPGWarburg PincusGreenspring Associates
2022-09-30Series Unknown· Undisclosed
2022-04-13Series F· $200M
2020-09-23Series E· $155M
Leadership Team
Jason Purcell
Co-Founder & Chief Executive Officer
Piyush Chaudhari
Chief Executive Officer
Recent News
Digital Commerce 360
2024-04-20
Company data provided by crunchbase
