Nationwide · 1 day ago
Technical Director, Claims - Commercial Excess Surplus, and Specialty (CLESS Claims Coverage Litigation)
United States - Remote
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
Maximize your interview chancesBankingFinancial Services
Insider Connection @Nationwide
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation. Serves as Claims technical resource to the operation.
Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions; plans and helps develop measurable long range goals and objectives. Maintains a high level of technical knowledge related to industry changes and trends.
Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions in support of quality claim handling. Collaborates with Claims, participates in round tables, and approves coverage letters.
Provides technical coverage guidance to internal business partners. Provides Claims impact information to product development. Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.
Collaborates on the design and facilitation identified technical coverage training needs.
Develops strategic responses to court cases against Nationwide and Nationwide policyholders. Provides specialized consultation with Claims to ensure proper selection of coverage counsel; including personal follow up with coverage counsel as to the scope of assignment and strategy.
Analyzes claims results and makes recommendations to Claims Directors on process and workflow improvements or other initiatives to drive results.
Delivers a positive customer service experience to internal and external customers. Resolves customer complaints according to best practices. Monitors customer satisfaction to drive technical claims strategies and action plans for improvement.
Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
10 plus years of claims handling experience; ideally, experience with coverage litigation law
Demonstrated analytical proficiency with the ability to advise on insurance coverage for commercial general liability (CGL), professional liability (E&O, D&O, etc), and/or surplus commercial property policies.
Clearly demonstrate your ability to problem solve and navigate multiple competing priorities.
Strong written and verbal communication skills are required.
Undergraduate degree or post-graduate studies preferred.
State licensing where required.
Successful completion of required and/or applicable claims certification training and/or classes.
Typically, ten years prior insurance coverage related experience with a focus on claims management and technical expertise preferred.
Strong knowledge of coverage in Commercial, E&S, and Specialty lines with proven experience analyzing and handling complex coverage issues.
Proven experience handling and/or managing high severity, complex claims, and litigation.
Preferred
A Juris Doctorate (JD) degree is highly preferred.
Legal degree desired.
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Fowler
Chief Technology Officer
Ramon Jones
Executive Vice President and Chief Marketing Officer
Recent News
2024-11-08
Google Patent
2024-11-08
EIN Presswire
2024-11-01
Company data provided by crunchbase
